About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

About The Role:

Under the supervision of the Senior Director of Content, the RFP Administrator works closely with the Sales, Marketing, Operations and Solutions teams to actively manage the RWS Life Science’s Request For Proposal (RFP) process in an effort to increase sales, promote service offerings, and further business development.  The role collaborates with other departments, corresponds with clients as needed and completes special projects as assigned.

Responsibilities:

• Ensures the timely completion of all incoming RFPs including:
  • Review and distribution of requirements;
  • Discuss requirements with key stakeholders and support a determination to move forward with response;
  • Establish timeline for distributing questions, gathering responses, compiling data, updating documentation, review by key stakeholders, and finalization;
  • Write responses, compile attachments, coordinate sample translations, finalize documentation and submittal including uploading to supplier portal.
  • Work on cross-divisional RFPs as needed.
• Corresponds with clients as needed for clarification of requirements, project updates and status changes related to the RFP.
• Manages the contract review and approval process including annotating contracts with executive’s changes, version controlling the Master Service Agreements and routing for signature.
• Analyzes, evaluates and updates the RFP response repository.
• Collaborates with Subject Matter Experts and Global Solutions staff, analyzes, evaluates and assists in the creation of original thought leadership content for agreed upon topics.
• Assists with competitive analysis to identify new service trends or possible service offerings, while staying abreast of, and communicating, relevant activity within the industry.
• Assists with product management and solution design activities as needed.
• May participate in RFP bid defense strategy sessions and customer presentations.

Additional Duties

• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective completion and shipment of projects.
• Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Knowledge, Skills and Abilities:

• Ability to provide clear direction in a respectful manner while meeting goals and objectives.
• Strong organizational skills in a fast-paced, deadline driven environment.
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent verbal and written communication skills in English.
• Ability to carry out  written and oral instructions
• Ability to analyze key performance indicators and other metrics.
• Ability to effectively complete root cause analysis.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT tools, Office 365/Skype, Sales Force, CRM/Aurora/other production software).
• Ability to maintain confidentiality of company financial information as well as other sensitive information.
• A team player who can collaborate effectively with a diverse group of individuals.
• Possess teamwork and consensus-building skills with an ability to establish and maintain cooperative working relationships with others.
• Ability to resolve customer service issues in a professional and efficient manner.
• Familiarity with and understanding of inter-departmental functions in order to most effectively manage projects and supervise staff.
• Ability to develop systems and processes from the ground up, communicate those systems outwardly, and win support from colleagues and supervisors as needed
• Ability to exercise discretion and independent judgment in relation to work responsibilities, working with minimum supervision.
• Quality focus and attentive to detail.

Qualification Profile:

• Four-year college/university degree in Business, English, Foreign Language, Social or Applied Sciences, or other related field.
• Two years demonstrated experience coordinating complex projects within the localization or translation industry including at least two years in Life Sciences.
• Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
• Demonstrated successful experience writing technical documents and proposals for complex and multi-faceted projects.
• Content, document and web publishing experience a plus.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.