Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as RSC AT Guardian Technical Support Technician 3 This is a role well suited to an ambitious professional, looking for the next step in their career. At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics. Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. RSC Technical Support · Proactively monitor AXA systems using Siemens Remote Services · Share expert advice, training, and technical assistance to support staff · Successfully demonstrates leading-edge or extensive knowledge in a technical specialty · Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved. Responsibilities · Proactively monitor AXA Guardian accounts to ensure equipment uptime. · Interact with Customers to provide remote support · Improve Guardian Templates to make Proactive Monitoring more efficient. · Dispatch notifications to CSE's and provide quality action plans · Use remote diagnostics to troubleshoot and resolve technical issues · Utilize Good Documentation practices to record work performed · Provide remote technical support to Field Service Engineers servicing Siemens Angiography equipment. · Follow escalation process to drive solutions · Travel to assist with on-site repair of customer equipment as required. (internationally at time - Canada and Latin America) · Provide feedback to the factory regarding system performance · Be willing to work 2nd shift and work On-call when necessary · Stay current on Siemens’ training Required Knowledge/Skills, Education, and Experience · Associates degree or 2 years of vocational technical training required. · More than 3-5 years’ experience working on Angiography/Cardiology systems · Ability to troubleshoot and fix problems remotely using Siemens Remote Services · Good communication skills Preferred Knowledge/Skills, Education, and Experience Candidates are preferred to have a background supporting Surgery products. Experience on the Cios, Arcadis, and Siremobil product lines is highly recommended. Valid US passport will be required for international travel. Note that shifts may rotate, depending on team and/or business needs. Working in Cary is preferred. However, working remote is a possibility for highly qualified candidates ensuring that he or she has appropriate internet bandwidth available to handle applications required for work performance. Please note that DSL/dial-up are not considered adequate Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date. (Note: Accommodations may be requested for certain medical or religious reasons). At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Mid-level Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.