Radiology IT Support Specialist Do you want to contribute to the future of healthcare? Siemens Healthineers are recruiting a Radiology IT Support Specialist to provide both remote and on-site service covering NHS and private hospital sites across the country. This position is an integral member of our Customer Services Healthcare IT Team, providing first & second level support & Project delivery support to deliver the tendered & contracted IT support for all Syngo Products. Our customer service and support differentiate Siemens Healthineers from the competition and this high standard and quality must be achieved through IT specialists addressing issues promptly and professionally. Please find out more about out Customer Services area of the business here. What are my responsibilities? Provide day to day IT support for clinical imaging software of several Siemens Healthineers business areas, working on a remote basis in order to provide a fast and high-quality support to the customer Be an authoritative reference on designated Siemens Healthineers products and or OEM IT products. Coordinate and organize activities (e.g. updates and upgrades) within the scope of support with internal and external partners, in order to ensure ongoing clinical operation for customers To partake in customer support activities and to own all requests for support or information through to completion even if input from other operational groups is required To maintain all specified equipment at the latest revision status by planning and implementing updates and modifications as required To ensure that relevant ITIL framework objectives are met, i.e. Incident Management / Problem Management / Change Management Ensure that Customer Support Activities are documented by the defined Processes and procedures, including activity management, Incident call updates. What do I need to qualify for this job? Relevant and demonstrable experience in a technical role within the Healthcare IT industry. The ability to work both individually and in an established team to deliver Healthcare IT solutions Ability to deliver remote support in a professional and competent manner. Software/specific designated product operating system Software/networking protocols found within the Health Service environment Server Hardware experience is desirable Customer relationship management and communication Comprehension of project management and Quality management principles Competent with Microsoft Office and network applications Field service experience and ITIL Foundation Certificate is desirable You must hold a full UK driving license What else do I need to know? This remote position will require national travel and the occasional overnight stay to service customers across the country. A flexible approach to travel is required, with the willingness to participate in an out of hours on-call technical support rota. A willingness to take regular trips abroad to deliver or receive training, work with Remote Support Colleagues and to deliver on site support to other EMEA countries is also expected. Attendance of training courses and technical seminars in the UK and abroad may also be required. Being part of our team: Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services. We are inspired to transform the way things are done – because we want what is best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, including our continued response to COVID-19, please explore our website. Benefits: A competitive salary plus bonus Company car Generous pension contributions 26 days holiday Access to our flexible benefits from private medical insurance to dental cover Comprehensive product training and the opportunity to progress into more technical specialist roles Corporate Social Responsibility opportunities including 2 paid volunteering days per year Support from our 24/7 employee assistance programme In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas. We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: not defined Job Type: Full-time