RECEPTION AGENT

Main Duties:

• Is aware of and abides by all hotel policies, procedures & relevant legislations
• Ensures all directions are followed out at the request of any level of Senior Management
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation.
• Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.
• Ensuring that all hotel staff is providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages.
• Maintain personal presentation and hygiene as per the grooming standards issued by Fairmont Quasar Istanbul.
• Ensure Guest details remain confidential.
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Answer all incoming calls within three rings, using the Fairmont Quasar Istanbul greeting standards.
• Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
• Constantly reviewing the performance and operations of yourself and the department through monitoring Mystery Shopper results, and CSM averages

Your team and working environment:

• In a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS