Front Office Agent 
Main duties;

• Carries out Front Office procedures to provide highest standards of service;
• Checking in and out of guests and follow the GDPR while registering guests and or visitors;
• Giving excellent and personalized service to guests according to hotel’s standards;
• Functions as Front Office Agent incl. Concierge and Receptionist tasks during days and night;
• Aligns tasks, questions and complaints with other departments;
• Sells available rooms to walk-ins;
• Promotes up-selling;
• Makes and confirms reservations;
• Provides guest with tourist information about Amsterdam, sights etc.;
• Conducts payments via cashier system;
• Is responsible for telephone service;
• Responding to emails from reservations + hotel
• Assists in training new team members;
• Works together with other departments;
• Completes the daily checklists.

Work Experience
 

• Working experience in 4*/5* hotels;
• Is allowed to work in the Netherlands (working permit)
• Knowledge of Opera;
• Fluent in English and Arabic would be an advantage 
• Excellent communication skills;
• Service and guest oriented;
• People oriented;
• Hands on mentality;
• Able to work well in a team and alone;
• Flexible and Enthusiastic.
• Ready to work on weekends and holidays
• Being able to multitask
• Keeps workspace clean and organized
• Ability to remember names and faces in order to make guests feel particularly welcome.
• Result driven and sales minded