Ensure the smooth running of daily operations of Front Desk as

well as providing leadership and support to the team. Monitor the services provided by colleagues and ensure high standards are maintained at all times.Establishes standard operating procedures, develop and train the team and provide quality checks.Monitor departmental trainer to perform training and audits.Effective communication to all colleagues on a day-to-day basis.

确保前台日常工作的顺利进行以及领导团队并提供支持。确保员工提供的服务和服务标准始终如一。制定标准操作程序、培训和发展并负责跟进。监督部门培训师进行培训和审计。能与同事愉快地进行日常且有效沟通。

Job Requirment

职位需求

1. A minimum of 3 years guest relations experience in luxury hotel,

at least 1 year experience in a similar capacity.

至少3年豪华酒店的工作经验且至少1年类似职位的工作经验。

2. Strong knowledge of Front Desk Operations.

非常熟悉前台操作。

3. Strong desire to deliver excellent guest services and with

passion to serve.

渴望为客户提供优质且热情的服务。

4. Ability to multi-task and remain composed at all times.

能够有条不紊地完成多项任务。

5. A good team leader with ability to drive the team.

一个优秀的团队领导者，能够很好地带领团队。

6. Computer literacy not limited to Excel, Power Point and Word.（Knowledge of PAR Springer-Miller System will be an advantage.）

除了Excel、Power Point和Word计算机操作以外最好能掌握其他电脑操作软件（会操作par-springer-miller系统优先）。

8. Fluent in English and Mandarin, both spoken and written

(Cantonese would be an advantage)

流利的中英文口语及书面表达能力（会粤语者优先）

上班地址：天河区天河路389号