• The Reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
• You will undertake duty management shifts while on duty.
• They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
• Consistently offer professional, friendly and engaging service.
• Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed.
• Consistently offer professional, friendly and engaging service.
• Assist the management team in all aspects of the department.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership.

• Previous experience in similar roles is preferable.
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours.

Great people deserve great benefits and yours will include:

• Personal development programs
• Complimentary meals on duty and uniforms
• Worldwide travel perks
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Bonus Scheme
• Apprenticeship scheme
• Recommend a friend scheme
• Employee Advisory Service
• Essential to be flexible with working hours.