Receptionist 前台接待
DoubleTree by HiltonCheck Out Similar JobsBaotingUpdate time: April 2,2019
Job Description
A Receptionist welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).
What will I be doing?
As a Receptionist, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the following tasks:
- Welcome and fulfill the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
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