Receptionist

The Front of House department is responsible for the welcome and farewell of all guests

and visitors to the hotel. They deal with arrivals, departures and the co-ordination of all

customer requests during the stay with us. The delivery of outstanding customer service

to all guests is paramount to every task they complete.

 

What is in it for you:

• Employee card offering special rates at Accor
• Training programmes through our Academy
• The opportunity to develop your talents and grow within your establishment and around the world
• The ability to make a difference through our Ethical & Corporate Social Responsibility activities, such as Planet 21

 

You will be responsible for:

• Outstanding customer care at all times
• Check-in and check-out. Telephone handling
• Payment and foreign currency transactions. Cash handling
• Ensure all customer queries or requests are handled in a polite, efficient and courteous manner
• Reservation handling when required
• Wakeup call requests and newspaper orders.
• Maintaining all equipment and work areas, including key and cash security
• Processing company loyalty card schemes according to guidelines
• Maintain a high level of hotel and product knowledge at all times

 

Your experience and skills include:

• Excellent communication skills
• Ability to remain calm whilst under pressure
• Have excellent organizational skill
• Rigorous
• Open minded
• Organized
• Dynamic

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/