• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay

• Helps meet the department's quantitative targets through his/her sales efforts

• Welcomes guests as soon as they arrive with due care and attention

• Helps encourage customer loyalty by developing friendly, personalised relationships

• Ensures that administrative procedures never take priority over guest relations

• Anticipates guests' needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible

• Conveys the brand and hotel image through his/her irreproachable attitude

• Carries out all operations concerning guest arrival and departure in compliance with internal procedures

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Handles phone calls

• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team

• Ensures that all guest documentation is available and up-to-date

• Handle reservations outside the opening hours of the reservations department

• Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills

• Computer literate (Windows environment)

• Fluent in the national language, business English

• Good interpersonal skills, guest oriented and service minded

• Team spirit

• Good listening skills and ability to anticipate

• Good presentation and confident speaking skills

• Dynamic

• Sales oriented

Annual Award

Health insurance

ACCOR employee card