1. Be responsible for the daily reception of the office building and the concierge desk of the shopping mall of the project, and provide inquiries.
2. Be responsible for VIP reception and guide services.
3. Be responsible for the visitor system operation of the office building and relevant report statistics.
4. Greet customers with a smile, be active and enthusiastic, and provide excellent service to customers at any time.
5. Actively participate in various trainings provided by the concierge department and the company, such as English training, etiquette and politeness training, excellent service training, Red Cross first aid training, etc. And apply the training to practical work.
6. Timely pay attention to the updating of various information and materials, ensure to firmly master work skills, clearly understand the company's rules, and have the ability of rapid response and timely service.
7. Be responsible for the daily and shift handover and reporting of items in the concierge department to ensure that all items for customer service are complete and available.
8. Actively complete other tasks assigned by leaders.