Receptionist/Facilities Coordinator  

Location:        Chalfont St Peter, London

RWS is a world-leading provider of technology-enabled language, content management and intellectual property services. We help our clients to connect with and bring new ideas to people globally, by communicating business critical content at scale and enabling the protection and realisation of their innovations. 

Our specialist teams combine the latest technology, proven processes and highly skilled people to deliver complex services at each stage of the product life cycle to meet the diverse needs of a global, blue-chip client base. 

Our language services are delivered to, and are trusted by, world-leading companies including 90 of the global top 100 brands, the top 20 pharmaceutical companies, 8 of the top 10 Contract Research Organisations (CROs), 40 of the top 50 asset management companies and 19 of the top 20 patent filers worldwide. Our key industries cover technology, pharmaceutical, medical, legal, financial services, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. 

Over the last 63 years we have built a reputation for quality, reliability and flexibility with our global team of linguists, searchers and technical experts. With headquarters in the UK, we have over 80 offices worldwide, near 8000 employees and our shares are traded on the Alternative Investment Market (AIM), the London Stock Exchange regulated market (RWS.L)

For further information, please visit: www.rws.com

The Role

We are currently recruiting for a customer-focused and proactive Receptionist/Facilities Coordinator within our Facilities department.

The Facilities department is responsible for all property related matters and for the provision and co-ordination of support services. Our core objective is to provide a professional, healthy and safe working environment with high quality, customer-focused support services.

Working in the department provides varied work with every day a different challenge. 
 
We have two Part time roles, both are 22.5 hours per week (4.5 per day), 8.30-12 (morning shift), or 1-5.30 (afternoon shift) Monday to Friday.

Your responsibilities will include: 
* Providing primary front of house and switchboard cover directing calls to the accurate department within the business
* Administration of Emergency Evacuation staff sheets
* Responsible for raising purchase orders and handling invoices for the department.
* Handling complex queries from employees and visitors in person, by email and by phone, which may require some research to find the answer.
* Working with employees and our travel providers to book and arrange taxi and on occasions other travel arrangements.
* Responsible for booking couriers as required.
* Sending email announcements to all staff when necessary. 
* Ensure good housekeeping of reception areas and stock rooms.
* Willingness to undertake Fire Marshall and First Aid training
* New starters and leavers check list, H&S and facilities induction
* First Aid boxes stock check and refill
* Being responsible for the efficient and accurate management of meeting rooms
* Ordering of lunches and refreshments when required
* Distribution of post/franking outgoing mail
* Ad Hoc general porterage duties as requested and delivery of all goods inward deliveries to required destinations
* To assist the wider team as and when necessary with administrative duties

To be considered for this position you will need: 
* Demonstrable experience in a customer facing role with similar accountabilities and duties
* Excellent communication skills, written and verbal
* PC literacy, in particular Microsoft Office
* Previous switchboard/reception experience advantageous
* Experience of front-of-house service desirable
* Flexible and willing approach to work
* Driving license preferable

Life at RWS
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.
 
RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
 
Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.