Reporting to the Reception Manager, you will provide friendly, sincere and personalized service to our guests and make them feel at home.

WHAT YOU WILL BE DOING:

• Consistently provide professional, warm and friendly service.
• Greet, record revenue and settle guest accounts ensuring that service standards are met.
• Assist customers regarding hotel facilities in an informative, helpful and friendly manner while maintaining a professional posture and demeanor at all times.
• Attend to every customer who approaches the Front Desk.
• Drive rate through targeted selling of room categories.
• Comply with department policies, procedures and service standards.
• Abide by all safety, emergency and evacuation policies.
• Maintain good communication with other departments.
• Edit reports and elaborate reports as requested.
• Ensure that the close of the day is done correctly (applies to night shift).
• Respect LQA standards for check in and check out and telephone answering.
• Responsible for your cash register and daily closing of the cash register.
• Respect established break times and not leave the front desk without permission from a manager.
• Keep your work station tidy and with all the necessary material according to guidelines.
• Respect the hotel's credit policy at all times.
• Keep informed of everything that happens in the hotel, groups, VIP's, information and schedules of the venues to give the best service to our guests.
• Respect uniformity and hygiene guidelines.
• Print and check all your cash transactions and negative postings before the end of your shift.
• Ensure that all profiles are complete and the Police report is correctly sent to the police (applies to night shift).
• Respect and sign the check list.
• Report any incident to your supervisor.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Certificate of studies in Hotel Management.
• Proficient in English (oral and written) as well as Spanish; a third language is a plus.
• Experience of at least 1 year in the same or similar position is a plus.
• To have knowledge of Microsoft Windows applications (it is valued).
• Knowledge of OPERA / OPERA CLOUD software.
• Strong interpersonal and problem solving skills.
• Be highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on the needs of the guest while remaining calm and courteous.