Clinical Outcomes Assessments-Records Archival Coordinator

Primary Purpose

Under the general supervision of the LV Services Manager, to provide research and review of COA (Clinical Outcomes Assessments) documents and other related forms as needed per customer/client requests. Serve as electronic file librarian providing accurate review and electronic archiving of current and historical documents.  Serve as archivists for internal Linguistic Validation project archives. Provide proofreading services as assigned. Interact successfully and responsively with clients. May serve on client and/or project specific team(s).

Essential Functions

• Maintain and update a comprehensive electronic document library utilizing consistent file structures and referencing.
• Manage the document archive to ensure that all users have the latest revisions of appropriate documentation in a timely manner.
• Manage effective version control within the document repositories and X: (or other designated location).
• Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities and providing written reference and/or conveying information regarding the status of client requests and associated projects, as required.
• Perform repository uploads of COAs and other related documents.
• Perform repository uploads of translations completed by the Life Sciences business unit.
• Perform uploads to client repositories of COAs and other related documents.
• Perform repository Quality Control checks as scheduled.
• Receive and act upon client feedback regarding repository functionality.
• Create study team Collaboration Sites and provide access to study members.
• Archive completed Linguistic Validation projects in CRM and in storage drive in a timely manner.
• Proofread eCOA screenshots for Linguistic Validation projects, as required.
• Manage Developer Review of eCOA screenshots.
• Locate certifications for archived translations and provide them to clients, upon request.
• Provide responsive service and accurate information to client requesters.
• May serve on client and/or project specific team(s).
• Conduct special projects as assigned.

Qualification Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

• Four-year College or equivalent degree in Library Science, English, Foreign Language, Business, or other related field.
• Two to four years successful related experience. Records research and/or archiving experience preferred.
• Successful customer service experience minimum of two years.
• Successful administrative experience, minimum of two years.

Knowledge, Skills and Abilities

• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent communication skills of written and verbal English.
• Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
• Accurate data entry skills.
• Ability to report work orally or in writing as required.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CRM/AURORA/production software, CAT tools, Office 365/Skype).
• Ability to prioritize and creatively problem solve job and production related issues.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to establish and maintain cooperative working relationships with others.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented.