What We Offer?

There’s one word that sums up what we offer: choice. The choice of working in a number of exciting locations around the world, with a broad range of high profile businesses across many different industry sectors. The choice of focusing on one stream within our career framework, or building new skills across specialist areas. Should you choose to join AMS, you will have complete control over where your career takes you.

Our Culture

Alexander Mann Solutions is all about Inspiring People. The people we work with, the clients we work for and the communities we’re part of. And inspiring is the environment we’ve created within Alexander Mann Solutions. One where people are developed and supported through challenging opportunities. One where they can work with the most talented people in the industry – specialists who they can learn from all the time. One where we’re ambitious with our growth plans, innovative in our solutions and committed to our clients.

Purpose:

To work directly with the client, suppliers and the Client Services teams, you will act as one of the main point of contact for all queries relating to the service provided and taking responsibility for the resolution of those queries to a satisfactory conclusion

Key Accountabilities

• Additionally to all Senior Recruitment Coordinator responsibilities:

• Workload management

• Ownership of the group mailbox

• Ensuring that data integrity, accuracy and SLAs are met by the team

• Communicate and explain any process changes to the team

• Ownership of the Operation Manuals and other process documentation

• Local point of escalations

• Highlight issues for escalation and provide support where required

• Conduct spot-checks

• Act as the final checking mechanism for the particular parts of the process

• Conduct process reviews and make suggestions for improvements.

• Coordinate any ad hoc projects

• Actively participate in various operational calls

• Support PRAS and RATL with productivity trackers management

• Have full knowledge (SME) of the operational process

Requirement:

• Ready to coordinate workload of other team members

• Experience in working with different accounts and/or dealing with various admin activities

• Grounded knowledge of business

• Ensures that the team works to the service levels agreed with the client

• Local point of escalations

• Conduct spot-checks

• Act as the final checking mechanism for the particular parts of the process

• Conduct process reviews and make suggestions for improvements.

• Coordinate any ad hoc projects

• Capable to perform on the job training

• Have full knowledge (SME) of the operational process

• Capable to work on and suggest a resolution to a complex issue connected to the process

上班地址：江场路1228弄20号中融信托大厦