Career Category

Job Description

The IS Senior Manager of JAPAC Digital Customer Engagement will be responsible for developing and implementing the strategy, services, and capabilities to help drive Amgen’s regional business growth through customer digital engagement and enabling operational excellence via sustainable process automation. 

Define new technologies to support existing sales & marketing channels to drive innovation via integrated technology across the Commercial landscape. Core responsibilities include leveraging existing technologies to drive efficiencies and effectiveness throughout the sales and marketing process.  Learning about new technologies that can support commercial processes in the region will be critical in the ever-changing space of pharma.  This is a cross functional role that requires collaboration with peer groups across different teams and functions.

Responsibilities:

• Partner with the Sales & Marketing business and product teams in the JAPAC region to develop and implement effective multichannel and enterprise technology strategies to maximize effectiveness.
• Enable multichannel capabilities such as Social Media, Websites, Email, CRM, Communication Platforms (e.g., Webinars), Asset Database, etc.
• Collaborate with business stakeholders to deliver and maintain multi-year portfolio capability and technology roadmaps, which include both short and long-term development cycles.
• Direct the IS team and vendors in the delivery of IS services and solutions that align with JAPAC capabilities roadmaps.
• Bring awareness of new technologies, products, and digital market trends to business stakeholders and incorporate in the capability and technology roadmaps as applicable.
• Establish external networks and engage as appropriate to ensure strategies are developed with appropriate consideration of environmental factors, competitive intelligence and/or awareness of new possibilities offered by information technology.
• Liaise with IS shared services areas within Commercial IS as well as within Global Business Solutions (GBS) / Enterprise IS in order to deliver cross-functional initiatives
• Participate in the leadership of Global Commercial Operations IS Product Promotion (GCO IS PP) and in representing JAPAC in defining and maintaining effective integrated Service Management model interactions with enterprise infrastructure and platform capabilities groups.
• Serve as a role model for Amgen leadership behaviors.
• Serve as a mentor to high potential Amgen employees with potential for accelerated development.

Basic Qualifications:

• Master’s degree & 6 years of Information Systems experience
  OR Bachelor’s degree & 8 years of Information Systems experience AND
• 4 years of project management experience directly or indirectly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

• Bachelor’s degree in a technical discipline, advanced degree in technology (Engineering, IT, CS) or business management.
• Strong knowledge with Salesforce.com and Veeva platforms
• Experience in multichannel management, patient support programs.
• Strong project management background and experience in managing and deploying technology solutions.
• Excellent executive level influencing skills, with demonstrated ability to work collaboratively and effectively with key business partners, IT leadership teams, and external services providers.
• Demonstrated ability for strategic IT planning and roadmap development.
• Curiosity of new domain and learning agility  
• Familiarity / experience with the following technologies and solutions: CRM, customer service operations and call center technology, data analytics, reporting and presentation tools, and multi-modal information / data dissemination and presentation (e.g. web, mobile etc.).
• Demonstrated ability to effectively collaborate across a matrix organization.
• Strong organizational, planning and financial management skills.
• Excellent interpersonal, communication and negotiation skills; ability to work effectively with all levels of staff and management.
• Experience working in a multi-national company with cross-market collaboration. 
• Understanding of health care compliance requirements and principles.
• Working knowledge of LEAN/AGILE software development methodologies.
• Experience in enhancing organizational talent through staff development.
• Strong influence and leadership skills, ability to operate across boundaries (internally/externally)
• Ability to translate strategies into tangible pragmatic executable plans
• Organizational change management and stakeholder management skills

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.