About Havas Group Greater China & North Asia:

We are comprised of numerous brands cumulating in 3 major lines of businesses Havas Creative, Havas Digital, and Havas Media with offices in Beijing, Guangzhou, Hong Kong, Seoul, Shanghai, Taipei, and Tokyo. We are technology partners providing support services and technical expertise to our clients.

The role of a Regional Helpdesk Manager is to:

• Report to the IT Director – Greater China & North Asia
• Act along with the other Regional Helpdesk Managers as part of the Triage Team for the Greater China & North Asia region.
• By utilizing the trouble ticketing system, act as an escalation point for local resources and business partners across the region.
• Manage a small IT Helpdesk team to provide quality and prompt service to local and remote users
• Oversee Level 1 technical support and IT delivery solutions.
• Perform troubleshooting, identify the root cause, provide quality solutions, and understand the escalation process.
• Cooperate with regional and global teams for support, troubleshooting, and new services implementation.
• Ensure strategy from the center is communicated and delivered.
• Feedback to the IT Director, key issues and concerns arising from Helpdesk Support staff and businesses, as well as successful initiatives and progress in the region.
• Ensure spend approval processes are followed and no spend outside of approved budget.
• Control local inventory.

The ideal candidate:

• Bachelor’s degree in Information Technology, Computer Science, or related IT qualifications.
• Minimum 5 years of IT experience with 3+ years in a multinational corporation on the Helpdesk.
• 1 - 3 years of experience in an IT management role.
• Good management skills and the ability to interface with users and resources at all levels.
• Good understanding and application of ITIL practices.
• Good understanding of Active Directory, Office365, deployment management tools (SCCM and Jamf).
• Excellent understanding of Windows7-10, MacOSX, Server 2008-2016, and Linux (Cloud services management experience a plus).
• A motivated, proactive, and committed team player is required to succeed in this role.
• Significant flexibility is needed as will be covering a large geographic region.
• Excellent communication skills, professional appearance and customer service skills required.
• Good verbal and written communication skills in both English and Cantonese (Mandarin a plus)

Please click 立即申請 to submit your application. 

All personal data received will only be used for recruitment purpose and will be deleted after the position is filled.