Responsibilities

Receives and resolves incidents involving Information Technology and related equipment, installing/decommissioning IT equipment within agreed Service Levels in a cohesive, reliable, integrated and safe way using relevant tools available, maximizing the customers effectiveness regardless of where they are, providing approved Project assistance to both End User Service and other Global IT Teams and is seen as an agent with higher skill/knowledge capable of resolving more complex hardware/software problems and in addition has support expertise for many Specialist Business systems deployed within their location.

Requirements:

1. Windows 7/10 system administration and application, requirement of desk side support work.
2. English – can communicate in English

3. Knowledge of network
4. Preferred Degree: University Degree/Associate of Computer Science or related major
5. Years of Experience: 4 Years above systems administration/engineering, experience of international organization and different time zone is highly desired

Accountabilities

1. All duties are to be carried out in all times in compliance with all Huntsman Corporate and Huntsman EHS, business conduct policies and guidelines.

2. To install, rebuild and support Huntsman’s standard and non-standard

hardware and software platforms in line with business procedures and priorities.

3. Participates in broader Huntsman projects as appropriate eg. acquisitions, disposals, major re-structuring projects and Projects raised by other Global IT Teams.

4. Operates the Global IT ticket handling processes and procedures, referring calls and updating call information in SM9 in line with Global IT End User Service procedure.

5. Makes initial diagnosis of any problems and advises/applies known solutions where applicable.

6. Carryout at least of 2 of the following responsibilities on a regular basis

a) Provides Global Business Systems support to specialist systems deployed locally often requiring more in-depth knowledge and expertise than “standard” software and which have higher impact on the business should they fail.

b) Liaises with external Support organizations (eg. Dell, AT&T, ATOS) when visits to local site is required

c) Provide support cover & expertise during times of sickness/holidays to neighboring Sites/locations.

d) As the sole member of Global IT on site, is the Site Managements first point of contact for all IT related issues/questions.

e) Provides guidance, education and information to junior level or new agents; provides local site training for users in standard desktop and local business systems applications