Job Title: Regional Learning Administrator

Report to: Service Delivery Manager CN

Business Unit: Group Business Services

Location: Shanghai

The Challenge:

• Have a deep knowledge to support the site contacts in the best way to set up the system
• Support local admins with their queries, system updates,
• Be the bridge between decentral/regional needs and the central system developments
• Support in some reporting needs that overarch the needs of one site/function/line manager.

The Position:

• Engage local learning administrators, operations departments and instructors
• Work with standard Tier model with agreed KPI
• Deal with sensitive information (privacy data)
• Root cause cross functions/department in case of problem management
• Deal with the fact that cost effective solution doesn’t always meet customer requirement
• Work remote in a global team on a solo-position
• Onboard new entities to the system
• Work cross functions/departments

The Ideal:

• Bachelor’s degree
• More than 1 year of work experience in Learning and Learning processes
• Knowledge on Training Compass is preferred.
• Have a strong affinity with IT/SAP systems (Advanced Excel Level)
• Exceptional adherence to detail, efficiency and accuracy.
• Be able to work under tight deadlines, with flexibility
• Preferably knowledge of SAP Success factors Learning
• Good reporting and analytics skills
• Excellent written and oral communication skills in English
• High client service orientation
• Be able to work remote in a global team

上班地址：上海市浦东新区张江高科技园区