Job Title: Regional Senior Director Language Offices

About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com

RWS Language Services division: Recognised as the world’s largest Language Service Provider – helps customers to create, translate, and deliver content across 250+ languages. Our global team of linguists, project managers, subject matter experts and localization professionals work closely with customers to ensure their communications and multilingual content is compelling, accurate and consistent
 

About The Role:
This role provides leadership across a large region of Language Offices to deliver a broad range of language services and support that achieve excellent customer satisfaction for the languages they support.  The successful candidate will apply significant leadership and business expertise in providing strategic and tactical direction across their organization, and will be part of the Language Delivery leadership team

Responsibilities:
Operational Excellence – Leads a region responsible for delivering the full range of language services that achieve the highest levels of customer satisfaction.  Accountable for driving organizational results and overall performance across a diverse and complex range of projects, clients and language.  Focuses on providing leadership, strategy and execution vs. day-to-day operations. 
Delivers Quality, Value and Results – Works to align and integrate operational and strategic goals with the plans and activities of other organizations (e.g., sales, technology.)  Evaluates functional and business trends to define and implement strategies and plans to drive long term business results.  Monitors and measures KPIs across diverse and complex clients/projects to proactively adjust plans/tactics in order to improve results.
Leadership Excellence - Enables the team to be successful and deliver exceptional results by ensuring the team has a good understanding of the strategy, establishing clear performance standards/goals that are aligned to the Language Delivery strategy, building trust and collaboration internally and externally, taking action to advance employee engagement, and garnering support and resources.  Empowers team to be successful by ensuring they have the skills, tools, authority and resources to perform their job at their best.  Models effective leadership skills and coaches team to be positive leaders.  Develops credibility by engaging frequently with employees, managers, and clients to understand and improve the impact the function has on overall customer satisfaction.
Functional Excellence – Is a key contributor to the overall Language Delivery strategy.  Works across organizational boundaries to influence the direction of language and technology products/solutions.  Acts as a key advisor within the Language Delivery function to build higher levels of capability across the organization.
Strategic Partnership/Relationship Building – Builds trust and credibility with senior/executive management by demonstrating an understanding of business demands/trends, customer needs and technology.  Helps to build customer loyalty by ensuring customer requirements and expectations are understood and proactively addressing issues and concerns.  Works collaboratively across organizational boundaries to implement policies, practices, and/or processes that will improve the overall results of the organization.

Additional Responsibilities:
Operational Excellence –
o Leads a team across the region.
o Accountable for driving overall results, globally, for the assigned region.
o Provides strategic and tactical direction to team with a specific focus on ensuring alignment and integration.
o Manages account outcomes and KPIs (e.g., quality, budget, resourcing, client satisfaction.)
Delivers Quality, Value and Results –
o Monitors account and adjusts strategy, plans, and tactics to ensure team is delivering the best possible outcomes for the client.
o Develops and implements strategies and tactics to improve language processes, methodologies and tools that address the specific needs and/or unique requirements of the client.
Leadership Excellence –
o Adjusts management and leadership approach in leading a global and diverse virtual team with a particular focus on the difference between formal and informal reporting relationship.
Functional Excellence –
o Provides senior leadership and key stakeholders with unique insights to the clients business, requirements and opportunities.
Strategic Partnership/Relationship Building – Is a key influencer and advocate of the client by ensuring customer requirements and expectations are understood and proactively addressing issues and concerns.
Classification Factors:
Job Complexity –
* Responsible for the operational success, strategic alignment and full integration of activities with other major organisational functions
* Owns the definition of operational and strategic goals for one or more large, complex functions departments
* Assumes responsibility for the successful implementation of business plans in a defined area of responsibility
* Fully accountable for the long-term success of the designated organisation and to the overall contribution to broader Company goals
* Acts as a key advisor to executive management in influencing the strategic direction of the business
Scope –
* Develops corporate and/or organisational policies and authorises their implementation
* Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas
* Provides direction to senior management team in various areas, groups, and/or operations and is recognised as an influential leader
* Requires in-depth knowledge of the functional area, business strategies, and the company’s goals
People Management –
* Manages one or more major functions/departments within a multifunctional organization
Interaction –
* Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters
* Influences policymaking 
* Erroneous decisions may have a long-term effect on the company's success

Requirements:
* Requires extensive experience within the language industry
* Demonstrates understanding of business concepts, strategy, structures and processes
* Clearly conveys information and ideas through a variety of media and in a manner that engages others, helping them understand and retain the message.
* Constantly looks for opportunities to improve work processes and results
* Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements.
* Defines and develops capabilities in others so that they can perform successfully in current or future responsibilities
* Applies approaches that result in others feeling passionate about their jobs, committed to the company, and putting discretionary effort into their work.
* Develops and applies appropriate strategies to gain the support of others.
* Develops capacity for change; initiates, manages and sustains change at individual and organizational levels
* Follows processes, placing a priority on how things are done

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.