Now’s our time to inspire the future of healthcare together. At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics. Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational, and financial challenges of a changing healthcare landscape. Join our team now at Siemens Healthineers Location: South East Zone Shift: After Hours TBD Position Overview The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Zone Vice President of Siemens Healthineers. Responsibilities Work to maximize customer loyalty and satisfaction Communicate the value proposition of Siemens service to customers Obtaining service financial goals through revenue attainment and effective cost containment. Ensure compliance with FDA Good Manufacturing Practices Meet annual RSM goals and metrics as established Prioritize customer and business objectives to provide clear direction to CSEs Develop long term value-based relationships with key accounts Provide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issues Provide continues communication across organization for key accounts Required Knowledge/Skills, Education, and Experience BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Excellent organizational skills Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives Ability to read, analyze and translate into action financial profit and loss statements. Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables. Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents Ability to thrive as a member of a collaborative, cross-functional team Competent knowledge of MS Office applications Preferred Knowledge/Skills, Education, and Experience Past experience in managing large remote employee-based territory Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience Ability to articulate and explain value of Service Agreement offerings Working knowledge of SAP or experience with equivalent enterprise service software solution Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date, except where prohibited by state law. (Note: Accommodations may be requested for certain medical or religious reasons) At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://www.siemens-healthineers.com/en-us/careers . Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.