Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Position Overview Regional Service Manager needed for northern Georgia service territory. The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Zone Vice President of Siemens Healthineers. Responsibilities Work to maximize customer loyalty and satisfaction Communicate the value proposition of Siemens service to customers Obtaining service financial goals through revenue attainment and effective cost containment. Ensure compliance with FDA Good Manufacturing Practices Meet annual RSM goals and metrics as established Hire, develop, train and coach Customer Service Engineers (CSEs) Prioritize customer and business objectives to provide clear direction to CSEs Develop long term value-based relationships with key accounts Provide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issues Provide continues communication across organization for key accounts Required Knowledge/Skills, Education, and Experience BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Excellent organizational skills Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives Ability to read, analyze and translate into action financial profit and loss statements. Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables. Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents Ability to thrive as a member of a collaborative, cross-functional team Competent knowledge of MS Office applications Preferred Knowledge/Skills, Education, and Experience Past experience in managing large remote employee-based territory Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience Ability to articulate and explain value of Service Agreement offerings Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.