Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
 

The Customer Channels Group, within Thermo Fisher Scientific, delivers a comprehensive array of products and services to the scientific research, healthcare, safety and industrial markets.  Our portfolio offers the broadest array of consumables, equipment and supplies, sourced from thousands of manufacturers around the world.  We also offer our customers supply-chain managerial services, delivery systems and business solutions that enable them to lower their costs, enhance efficiency and focus on their core areas of expertise. 
 

Position Summary:

Travel to provide support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training and open positions; in some cases for extended periods of time.

Duties include:

• Cover the portfolio of services at customer locations which may include order entry and customer service, inventory management, use customer procurement systems, stockroom services, desk top delivery, shipping/receiving, glass washing, media preparation and chemical management.
• Conduct Site Audits.
• Provide Post Coverage Analysis including recommendations for operational processes improvements and provide documentation of Corrective Actions.
• Provide necessary reports for sites to prepare for Annual Physical Inventories:
  • Generate stock reports from RIMS to prepare for API’s
  • Provide administrative support for reconciliation of reports for finance
  • Make adjustments to RIMS post inventory
• Training Coverage:
  • Provide coverage for new employees attending systems training
  • Provide site specific training on site operations including proprietary customer systems.
  • Assist in updating SOP’s, Work Instructions
• Provide Subject Matter Expertise in Best Practices for Order Management, Inventory Management, Glassware Washing, Media Prep and Chemical Tracking.
• Obtain and maintain all necessary certifications to support all site operations such as:
  • IATA and DOT certifications
  • Fork truck

• Job-Specific Duties may include:

• Inventory Management:
  • Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
  • Perform on-site program replenishments and disbursements.
  • Perform stockroom duties: receiving, put-away, stock rotation, cycle counts.
  • Remove cardboard and trash as needed (detrashing).
  • Desk- top delivery to end users.
• Sourcing/Order Management:
  • Perform order entry, order expediting, customer service support, RGA’s, expedite backorders, create quotes.
  • Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
• Chemical Management:
  • Receive, register and track all chemical containers throughout the facility.
  • Perform routine audits of chemical inventory database and inventory reports.
  • Bar Code Labeling, distribute chemicals to facility
  • Follow all safety guidelines related to the handling and movement of chemical containers.
• Glassware Washing:
• Daily pickup of dirty glassware from labs and replace with clean glassware
• Provide glass washing and sterilization services maintaining a constant supply of clean and sterile lab glass.
• Maintain glass wash schedules
• Perform inspection of glassware for cracks, breaks, and scratches.
• Record glass wash statistics and maintain site metrics
• Maintain inventory of glassware in locations throughout the facility.
• Maintain required supplies for glassware washing and sterilization operations.
• Follow all GLP/GMP guidelines as required.
• Media Preparation:
  • Monitor stock levels and prepares routine lab reagents, buffers, tissue culture materials and any other solutions.
  • Prepare custom media and coordinate with scientific staff on formulation
  • Follow all GLP/GMP guidelines during the preparation as required and maintain appropriate records.
  • Perform autoclaving/sterilization of liquid materials as required.

• Essential Functions:

• Handle all site operations and duties for optimal outcomes to maintain standards of excellence.
• Operate across a wide variety of services such as Dock Management, Order Management, Inventory Management, Chemical Management, Glassware Washing and Media Prep; Perform training and assessment responsibilities with a high level of success.
• Perform Safety Audits while on site to ensure Regulatory, Finance and Safety standards are maintained.
• Conduct operational assessments while on site and provide recommendations on operational improvement opportunities.
• Report RED Flags affecting site operations for corrective action.
• Partner with Site Implementations ensuring new engagements successfully meet contract obligations. Provide additional training to site personnel if needed.
• Promote personal growth and development by staying abreast of new policies and enhancements without the presence of supervisor.
• Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identifies course of action with a goal of first call resolution.
• Attend required training sessions.
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Participate in projects and perform other duties as assigned.