Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out remote in the Diagnostics Division. 

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

What You’ll Work On

The Regional Technical Ambassador is responsible for onsite assay conversion and integrations for existing Abbott customers, as well as serving as a customer training and support resource to assist in resolving instrument and/or reagent problems to drive non-instrument sales. This position reports to the Region Managing Director but frequently partners with District Managers, Account Executives, and Ambassadors to deliver results.

Core Responsibilities

• Lead assay conversion, integration and related customer training and support in identified Abbott accounts to drive non-instrument sales, which includes the following activities:

• Assess customer’s needs and manage their expectations regarding assay changes, planning and managing the integration process to meet customer expectations and timeline.
• Perform new instrument and assay implementations through Test of Record (TOR).
• Assist customers with meeting their regulatory and validation requirements; perform troubleshooting on issues related to reagent or instrument performance: Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions, operator training and coaching.
• Conduct thorough exit interviews to present integration results and secure customer buy-in.  Lead critical account management situations as part of combined sales/service/support effort.

• Provide supplemental support post ‘go-live’ support to large customer assay integrations completed by the Technical Application Specialist teams.          
• Contribute to the development and delivery of assay and instrumentation related training to the sales force in both Abbott-sites and in the field.
• Participate in project teams and initiatives to identify customer implementation process improvements.
• Responsible for implementing and maintaining the effectiveness of the quality system.  Responsible to identify and communicate critical gaps and recommend potential improvements to cross-functional work processes.  Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner in accordance with our CAPA Quality Sub-System.  

Required Qualifications

• Bachelor’s degree; focus in medical / electrical / mechanical or medical technology is preferred.
• Medical Laboratory certification (e.g., MLS, CLS, MT, etc.)
• Minimum five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, sales, or technical call center.
• Ability to travel up to 80% in assigned territory and other domestic business locations.
• Valid Driver’s License

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.