The China Regional Technical Service Manager (RTM) is a core function of the national service process. The RTM reports directly to the China Technical Service Director. Additionally, for International & Strategic purpose, the RTM will work closely with the RTS team in Germany.

The RTM position has the following responsibilities:

• The sustainable development of the service quality within the territory with the aim of maximize RATIONAL customer benefits and satisfy customer
• Product management support (local safety regulation suggestion, multiple certificate support, product knowledge support from Classic line to SCCWE, etc.)
• Fully support sales team (Customer visit, production introduction, designer meeting etc.)
• Leading, maintaining and developing long term relationships with RATIONAL Service Partner.
• Service training for both internal and external demands

Primary Focus:

• Service development, service strategy plan, RSP network improvement, RSP audit, Service KPI define / implement, etc.
• Organization and management of all after sales technical services within the region
• Build & maintain excellent trust based customer relationships.
• span>

Additional tasks (but not limited to):

• Consultation in technical issues by phone and in person
• Administration and follow up of warranty notifications
• Use SalesForce manage daily work
• Quality and management reporting, monthly reports to the Service Director China, covering items such as the following: (service activities, achievements, project progress, technical / quality problem)
• Improvement of product and service quality in the long term
• Participate in, or assist partners, in trade shows & events where required.
• Monitoring RSP’s spare parts stock availability in region
• span>

Practical Experiences/skills:

• Extensive relevant service experience and existing relationships in the kitchen equipment or hospitality industry
• A keen understanding of electrical and mechanical knowledge
• Outstanding skills in the areas of relationship, communication, negotiation & selling
• Has strong sense of customer service and professional demeanour
• Good IT-abilities (MS Office; SAP & Salesforce preferred)
• Experience in the field of technical service and in dealing with dealer/distributor/service partner networks
• span>

Qualities; The Person...

• Is a great trainer and presenter
• Has entrepreneurial spirit with a hands-on-mentality
• Is proactive, enthusiastic, open minded and customer-oriented
• Is results oriented
• Is self-motivated & driven by self initiative
• Is a team player, actively fostering RATIONAL values
• span>

Qualification:

• Electrical and mechanical bachelor or higher
• >

Languages:

• Strong English (written & spoken)
• span>

Key Contacts:

• Internal regional: TSD, SD, RSMs, Application and RSAs
• Internal international: RATIONAL Technical Service (RTS)
• External: RATIONAL Service Partner (RSP), RATIONAL Customers, Consultants, Dealers etc.

Confidentiality:

All documents, pictures and all kind information are confidential. The details are described in a separate agreement. The RTM is aware that he/she may have to sign a relevant confidentiality and non- competition agreement to protect the key account as well as RATIONAL.

Other:

Willingness to travel / valid driver's licence

上班地址：虹桥东方国信商务广场