Job Responsibility:

• Conducts regular training program delivery, such as Company Orientation with Selling Skills, Customer Service, and Monthly New Product Training for all levels of Front-line Staff as well as Office Team in China.

• Provides training support to meet the needs of expansion to new cities and new stores.

• Conducts regular store visits and coaching in all covered cities.

• Analyse staff performance to explore training needs and provides on-going feedback or coaching to the team.

• Establishes annul & monthly training plan in the region.

• Manages regional training record and the database.

• Assists to update and revise the training materials including the operational training manual on necessary basis.

• Prepares new training tools for staff to enhance learning effectiveness.

• Coordinates the Mystery Shop Program and identifies area for service improvement.

• Regularly communicates and coordinates with Training Manager for training program update and reports.

• Cooperates with other regional trainers to develop training courses.

Job Requirements:

• College Degree and above;

• At least 3 years' experiences in training with F&B & retail industries background is preferred.

• Good command of written and spoken English and Mandarin.

• Matures, independent, self-motivated and good team player.

• Excellent presentation and communication skills;

• Proficient in Power-point, Word and Excel.