Job Title：Registry Administration Manager

Department：Registry Office

1. To support the Registry administrative operations as appropriate and to ensure operations adhere to University policies and regulations

2. To coordinate and improve office administrative procedures to streamline processes, and to ensure the smooth and adequate flow of information within the office and from Registry to other administrative units

3. To assist the Head in the annual budgeting and planning processes of the office

4. To monitor the expenses of the Registry in accordance with Finance guidelines and in alignment with Finance procedures, and to provide advice and support regarding budget items, amount available and other matters relating to budget and finance procedures and so on

5. To provide reports to the Head and deliver presentations on office efficiency on a regular basis

6. To deliver and coordinate the induction and training of new Registry Staff, and develop strategy for cover during staff vacancy or peak hours to ensure smooth operation of the office

7. To provide advice and interpretation to departments/school/teaching centres on the University’s policies and procedures that have relevance to Registry services

8. To participate in the development of new University policies and procedures where appropriate, and in the review and revision of existing policies and procedures where needs arise

9. To co-ordinate the central processes for handling student cases, especially those concerning general behaviour misconduct and mental health , where there needs to be cooperation between CAA and other support centres for the handling of complex issues

10. To provide support to facilitate the investigation processes for formal complaints made by students under the Student Complaint Procedure

11. To draft responses to the Registry-related student feedback and complaints made to education authorities at different levels

12. To maintain electronic records of all cases of student complaints, internal and external, and other special student cases which have been dealt with

13. To coordinate with Health and Safety Affairs Office on matters relating to health and safety

14. To consult and liaise with external bodies such as the police, local education bureau, health and safety organisations, in emergent situations where such needs arise

15. To act as a first point of contact for external visitors who have interest in the Registry business or need a referral to a certain area of the University, and coordinate the visit arrangement when necessary

16. To provide support for the operational meetings of the Registry and other ad hoc meetings organized by the Registry

17. To attend University committees and working groups on behalf of the Registry as required by the Head of Registry

18. To undertake other projects assigned by the Head of Registry or work in coordination with other units/Registry teams

Position Qualification Requirement

Essential:

? A minimum of 5 years’ relevant experience for master’s degree holder, 8 years for bachelor degree

? Experience of working within a Higher Education environment

? Excellent verbal and written communication and interpersonal skills

? Sound understanding of University policies and procedures, especially those that are closely related to Registry and academic affairs

? A capacity to absorb and evaluate complex information in order to advise others;

? Ability to apply sound judgement in making decisions using key guiding principles of fairness, consistency, reasonableness and equity;

? Ability to write clearly to define policies and procedures and to draft complex responses to students and other parties in both English and Chinese

? Able to manage own workload across a broad range of activities with an annual cycle

? Able to maintain a high level of accuracy, even when producing work to tight deadlines.

? Proven organizational, administrative and IT skills

Desirable:

? Strong managerial skills

? Dependability, reliability and consistent ability to produce excellent work and service standards

? Ability to think independently and form opinions that will withstand external scrutiny

? Ability to prioritise work and to reach decisions quickly

? Ability to establish good working relations at all levels of the University – with students, faculty, senior management etc.

? Ability to influence senior colleagues to ensure compliance with policies and procedures

? Awareness of the resources available to achieve high quality standards

西交利物浦大学坐落在素有“人间天堂”之称的苏州，这座文化名城至今仍坐落在春秋战国期间的原址上。仍然保持着“水陆平行，河街相邻”的双棋盘格局和粉墙黛瓦、小桥流水的古朴风貌。古城数千年的历史，给后人留下了大量的珍贵文化遗产，其中又以园林为著称，拙政园、留园、网师园等九处名胜古迹被列为世界文化遗产。今天的苏州不仅保留了它悠久文化传统，同时又是一个与时俱进的、对世界开放的现代化城市。近年来它的国民经济总产值以将近15%年增长率快速发展。苏州的GDP仅次于上海、北京和广州。
西交利物浦大学是苏州进一步对外开放和教育全球化的产物。苏州及周边地区经济的高速发展吸引了两所世界名校——中国西安交通大学和英国利物浦大学。它们作为母校在苏州工业园区独墅湖高教区合作创办一所以理、工、管起步的国际型大学。这也是国内一所由教育部批准中外“强强”合作的大学。它的愿景是研究导向、独具特色、世界认可的中国大学和中国土地上的国际大学。它旨在培养具有国际视野和竞争力的高级技术和管理人才；积极为经济和社会发展提供科技和管理服务；在人类面临严重生存挑战的领域有特色地开展研究；探索高等教育新模式，影响中国甚至世界的教育发展。
西交利物浦大学建校于中国—新加坡苏州工业园区，这所学校将在悠久浓郁的文化传统与世界罕有的高速经济发展并存共生的美好环境中成长。
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