#### Position Description:


Lenovo is looking for a passionate, articulate, and enthusiastic Relationship
Account Manager to bring in net new customers to Lenovo while supporting and
driving end-user customers for SADC. The chosen Relationship Account Manager
will create positive business outcomes for his/her clients and Lenovo by
reaching out to our prospects using inbound/outbound sales techniques
including extensive teaming with channel partners. The chosen Relationship
Account Manager will work in an entrepreneurial start-up environment and
perform activities including those outlined below.

• Manage the total customer relationship; responsible for revenue, wallet
share, and customer satisfaction and driving growth in assigned accounts.
• Maintain and cultivate senior executive relationships
• Lead account planning and opportunity identification; conduct opportunity
prioritization and develop overall account plans for assigned accounts
• Plan, facilitate and/or conduct complex negotiations for assigned accounts
• Conduct deep analysis in identifying complex problems; generate and
coordinate solutions with other functions or team members to solve complex
problems
• Perform contract management functions
• Achieve set sales targets including value, volume, profitability and
development of new customers
• Prepare action plans and schedules to identify specific targets and to
project the number of contacts and unit sales to be made.
• Establish and maintain current client and potential client relationships.
• Prepare a variety of status reports, including Forecast sheet, activity,
closings, follow-up, and adherence to goals.
• Coordinate company staff to accomplish the work required to close deals.
• Develop and implement special sales activities to reduce stock.
• Participate in marketing events such as training seminars, trade shows, and
product launch events
• The portfolio will include end-user for SADC countries

#### Position Requirements:


• Bachelor degree, in Business, Marketing or Sales, advantageous with 3-5
years relevant industry experience.
• At least 3 years CRM experience *mandatory*
• Proven track record in managing relationships and converting leads into
sustainable sales specifically within the SADC region.
• Demonstrate expertise in building and maintaining customer and partner
relationships,
• Analyze complex situations, anticipate potential problems and future trends;
assess each opportunity for impacts and risks
• Clearly define problems; logically diagnose causes, identify solutions and
create action plans
• Good negotiator with experience in matrix reporting and international
travelling.
• Ability to work in a diverse environment, with both internal and external
diverse customers. Collaboration with the entire virtual team
• Service aggressiveness, ability to build sound relationships,
professionalism, ethics and a competitive streak
• Understanding of the IT industry, particularly in the
Relationship/Commercial environment
• Analytical thinking with sound numerical skills
• Computer literacy in MS Office suite, with SAP being an added advantage.
• Excellent communication skills (verbal and written), with effective
presentation skills to both small and large audiences.
And you are:
Behaviors & Work Attitude
• Entrepreneurial Mind-set with self-starting capability  - Can do attitude
• Desire and ability to provide an outstanding customer experience and go the
extra mile in everything you do
• Push your client, own and drive the people agenda
• Problem solver and decision-maker
• Prioritize customer focus, able to work under pressure of senior clients
• Able to align people and influence decision making, effectively working in a
matrix
• Collaborative working style and high commitment to get the job done
• Persuasive with expertise and facts -  Ability to challenge and debate
critical issues
• Demonstrates integrity in all business interactions and honours personal
commitments
• Demonstrated commitment to high professional ethical standards and a diverse
workplace
• Able to present information in a concise way
• High comfort-level working in a global, diverse environment
• Be proactive + quick; bold + innovative in all you do