Make your mark in our exciting world at Siemens. We are a collection of over 372,000 minds building the future, one day at a time. Together, we create technologies that take society further. Siemens Grid Software are recruiting for an Incident and Problem Manager to join our business in Nottingham (hybrid working on offer). What part will you play? Around 60% of the role relates to the management and delivery of the release management and service acceptance activities and the remaining percentage will relate to line management of the team and overseeing the delivery in the areas of Change, Environment and Configuration Management. The successful individual will be expected to own and lead on the Transition Function. This will include: Management and delivery of all technical change and release activities, relating to projects and BAU service delivery activities and enhancements; Management of the release and technical change schedule to ensure that the workload is effectively managed, planned and communicated (driving a logical grouping where appropriate); Manage releases against appropriate controls, release gates and with suitable stakeholder engagement Relationship management and engagement, building a wide network of contacts and working closely and effectively with colleagues across the business and within the IT operations team to deliver exceptional quality of service, manage implementations effectively and ensure the minimal level of service disruptions due to service transition activities. As previously mentioned the role also includes line management responsibilities. These are; Team Leadership of a team of 3 direct reports across change, release and environment management, focusing on support and exceptional leadership of this very capable and experienced team. Including all line management activities, performance management, development and coaching, team strategy and engagement etc. What part will you play? Specific experience, skills or qualifications that will support success in this role: Excellent planning, co-ordination and analytical skills, including across functions Excellent communication skills, both written and oral – and presentation and facilitation skills Project management capabilities and experience Previous experience in Service Management discipline(s) relevant to the role Be able to work with minimal supervision ITIL qualification (desirable) Experience of Lean and Agile methodologies (desirable) We’ve got quite a lot to offer. How about you? Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that training and development is important to many and that’s why we have a supportive environment which invests in our employee’s career growth, whether that’s Chartership, training or mentoring. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool - you can read more about our commitment to diversity by clicking here. We also welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here. We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section here. #LI-CW1 Organization: Smart Infrastructure Company: Siemens plc Experience Level: not defined Full / Part time: Full-time