Relief Guest Relations Manager
As a Relief Guest Relations Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

The Relief Guest Relations Manager (RGRM), covers first as Guest Service Agent, and when available, Guest Relations Manager and Night Manager shifts. The RGRM could at times be responsible to assume full Night Manager shifts in the event of leave or vacation.

The Night Manager is responsible for representing Fairmont Waterfront to our guests and patrons during the overnight periods. They are responsible for ensuring that in accordance with all Fairmont Corporate standards, the highest levels of guest service and a progressive working environment are maintained in a professional and courteous manner, while maximizing profit of the Rooms Division.

The Guest Relations Manager is responsible for providing engaging, sincere, personalized service by turning moments into memories for our guests.  The GRM assists in all aspects of the department leadership and ensuring service standards are followed.

The Guest Service Agent is responsible for ensuring the highest level of guest service by consistently exceeding guest expectations at the front desk and maximizing potential revenue.

Night Manager Duties:

• Consistently offers professional,  engaging and friendly service
• Supervise, support and assist as required all of the nightly operations of the hotel
• Proactive and maintain standards and procedures
• Work with Security to ensure the safety and comfort of our guests, including responding to any emergency situations
• Prepare for and execute the end of day process for the Front Office, Restaurant, Lounge, and In Room Dining systems, as well as restore their systems for the next day's operations
• Collect and prepare all of the materials required for Accounting audit
• All other duties as assigned

Guest Relations Manager:

• Provides leadership support for Front Desk, Royal Service, Fairmont Gold and Guest Services in the daily operational duties
• Consistently offer professional, friendly and engaging service to all guests and colleagues
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Follow all safety and security guidelines, including responding to any emergency situations
• All other duties as assigned

Guest Service Agent Duties:

• Consistently offers professional, engaging and friendly service
• Assist guests with registration and departure while complying with our service standards
• Assist Guest Relations Manager in preparing and executing the end of day process for the hotel
• All other duties as assigned

Your experience and skills include:

• Previous experience in Front Office at a supervisory level is preferred
• Proficient in the English language (verbal and written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous Property Manager experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Hospitality Diploma or Degree an asset
• Must be willing to work evenings, weekends, overnights and early morning shifts
• Must have the ability to handle cash effectively and accurately

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

 

#LI:WFCPNW