Assistant Night Manager – Front Office (Part time)

Are you someone that is awake at night when everyone else is sleeping? We are looking for a night owl who will welcome our guests during the hours of 11pm – 7:30am. Minimum shift requirement is 2 shifts per week, Friday/Saturday nights or Sunday/Monday Nights. You will be onsite at the hotel and responsible for the smooth running of the hotel during the overnight hours. 

Potential for additional Reception shifts from 3:00pm – 11:30pm or additional Night Audit shifts during the week if interested.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

As the Assistant Night Manager- Front Office, you will be responsible for the following:

• Based in Front Office, manage the daily running of the hotel on the overnight shift from 11:00pm – 7:30am including check in and check out of guests, bar and coffee service and reconciliation of the hotel income for the day.  
• Independently manage the overnight operations of the hotel.   Attend to and manage the hotel in the event of an emergency and ensure guest safety.
• Manage the night audit processes including conducting audits on daily processing, correctly posting all hotel revenue for the day and identifying discrepancies and correcting.  Handle guest complaints proactively
• Provide a warm welcome for arriving guests and smooth departure.
• Prepare breakfast trays and deliver room service. Prepare coffees for guests and morning grab and go breakfast service.
• Train new starters in Night Audit procedures as required.

About You

• Ability to work night shifts (11:00pm-7:30am) either Friday/Saturday nights or Sunday/Monday nights. Must be able to work public holidays as required.
• Experience in a supervisory or management role in a customer service industry. Hotel experience is preferred but not necessary.
• Must be able to stand for up to 8 hours during a shift as you will be working from the Reception desk and be comfortable working during the overnight independently.
• Keen eye for detail and numbers and proficient using Microsoft Excel.
• A fast thinker and problem-solver with the ability to think outside of the box to deliver solutions for guests.
• Good time-management skills with high attention to detail and accuracy
• Experience with cash handling and cashiering essential
• Excellent computer skills including experience with Microsoft Excel and Microsoft Word. Opera experience would be preferred.
• Be prepared to obtain an RSA Certificate and First Aid Certificate prior to commencement.
• Must have a minimum of 2 COVID-19 vaccinations and be scheduled for the 3rd vaccination. Be prepared to maintain vaccination status in line with NSW Health guidelines.

 

What’s on Offer?

• Work, travel and promotion opportunities across our broad Accor network.
• Discounts on worldwide accommodation, discounted F&B, and business partnerships to improve your wellness and more.
• Access to the globally renowned Accor Academie to facilitate your personal and professional development.
• Flexible and rewarding work environment with a team dedicated to building Human Connections.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.