Task Description
Daily operation
- Take responsibility of monitoring post-term daily operation (vehicle & document handover, inspection, pricing & bidding, to ensure the remarketing process is implement in accordance with credit rules, remarketing process, manual and SOP) and inventory monitoring (inventory data tracking and inventory audit proceed);
- Buyer’s requirements and complaints handling; Special case handling.
Vendor management
- Select most qualified Service Provider for Remarketing of company car and lese returns, Remarketing Service Contract preparation in compliance with company legal, security and compliance policy and purchase requirements ;
- Monitor Service Provider’s KPI on daily operation;
- Service Level assessment to Service Provider regularly;
- Work out the solution to improve the Service Provider performance;
- Cooperate with Service Provider on daily issues;
- Other tasks on vendor management.
Process and system optimization
- Optimize remarketing process according to business requirement;
- Timely update business operational process;
- Handle Service Provider system and internal system security & enhancement by cooperating with Service Provider & IT.
Brand partner cooperation
- Cooperate with Brand Partner on Lease return vehicle RV reconcile process and other topics;
- Cooperate with Brand Partner on other remarketing topics
Others
- To support various remarketing-related tasks to support leasing business and customer retention;
- Coach team members to improve operational excellence;
- Support on Used Car related topics.