Description:


Daily Operation:
Assisting pre-term manager to monitor daily operations to ensure all agents perform well based on pre-set target on task completions and other operational KPI
Giving the instruction and help to agents who might have the problem to answer
customer’s inquiry.
Help to solve the escalated customer complaint if possible
Assisting pre-term manager to carry out regular QC to ensure call quality
Assisting pre-term manager to calculate every agent’s overall performance based on pre-set performance scorecard.
Support lease-end call during peak time

Project management:
Facilitate in various process improvement projects and activities to further increase operational efficiency
Facilitate to analyze current operational system to generate system optimization plan or facilitate to execute new system function testing

Others
Support various remarketing-related tasks to support leasing business and customer retention
Conduct other tasks as required to support achievement of the company’s business objectives