Objective of Job
- Facilitate pre-term manager to monitor daily the pre-term remarketing operation to ensure all KPI can be met
- Support remarketing retention strategy
- Support internal operational process and system optimization and enhancement
- Other daily operations related task if necessary
Task Description
1.Daily Operation
- Assisting pre-term manager to monitor daily operations to ensure all agents perform well based on pre-set target on task completions and other operational KPI
- Giving the instruction and help to agents who might have the problem to answer customer’s inquiry.
- Help to solve the escalated customer complaint if possible
- Assisting pre-term manager to carry out regular QC to ensure call quality
- Assisting pre-term manager to calculate every agent’s overall performance based on pre-set performance scorecard.
2. Project management
- Facilitate in various process improvement projects and activities to further increase operational efficiency
- Facilitate to analyze current operational system to generate system optimization plan or facilitate to execute new system function testing
3. Others
- Support various remarketing-related tasks to support leasing business and customer retention
- Conduct other tasks as required to support achievement of the company’s business objectives