Task Description


- Capable of efficiently communicating with customers on lease end options and process
- Guide customer back to dealership and actively promote retention offers

- Answer all basic inquiries from customer related to lease end process and options including trade in, buyout, balloon refinance, de-mortgage etc.
- Facilitate customer complete early termination process, retain customer as more as possible, apply for waive penalty for qualified customer to improve CSI
- Manage after call work of ET and follow up signature and payment and document handling
- Escalate cases to related departments to solve customer’s complaints
- Support various remarketing related project, like process optimization & document handling, system testing and others.
- Conduct other tasks as required to support achievement of the company’s business objectives