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In this role, you have the opportunity to

• Join a large IT Service Organization, ensuring high quality services in the Medical IT arena

• Work from a high competences European Customer Service Center.

• Be a point of reference for our customers for what concerns technical aspects.

You are responsible to

• Restore customer operations in the fastest possible time.

• Work with Health Care Information Technology Products and Infrastructure.

• Make the most of your technical and analytical skills to troubleshoot IT solutions at any level (HW, SW, Database and Network).

• When required escalating to Problem Management keeping the Incidents technical responsibility during escalation phase.

• Participate to the definition and be the owner of the action plan needed for the technical resolution.

• Work cooperatively with other technical teams to provide tools and processes to help preventing common problems.

• Monitor incoming case volumes and react to incident trends and critical issues by working with the management to develop a resolution plan.

• Ensure respect of SLAs.

• Participate to 24/7 on call support program/service.

You are a part of

the Service Support team responsible for HCIS (Healthcare Information Solutions) Incident Management and all related activities, based in Genoa.

To succeed in this role, you should have the following skills and experience

• University Degree/Master Degree in IT or equivalent desirable.

• A minimum of 2 years’ experience from Incident management, Customer Care Support, Service Engineering or Delivery of software solutions, preferably in Healthcare IT industry.

• Comprehensive knowledge and experience of databases, servers, storage, computers, networks.

• Excellent communication and interpersonal skills with the ability to establish solid relationships.

• Italian mother tongue and verbal and written English language skills.

• Knowledge on DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise (IHE) as well as Radiology Workflow is a plus.

In return, we offer you

A path towards your most rewarding career. Philips is growing its healthcare information solutions capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

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