Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team a Remote Services Center Sr. Manager – AXA IQ to manage the day-to-day operations of Image Quality issues of the AT products. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Services Center Sr. Manager – AXA IQ, you will be responsible for: Day to day operations of Image Quality issues of the AT products to deliver incident management support to internal and external customers of the Regional CS Organizations of the Americas, including both pro-active and reactive support activities. Scheduling, call management, and resource planning, as well as the ongoing personal and professional development of the team of clinical and technical IQ specialists to ensure the successful achievement of all identified Customer (CDI, NPS, NSI), Business (Productivity / SVA / Revenue) and Employee (development / retention) targets for the product line identified as part of the overall CS strategy "from On-site to On-line". Provide direction / support for the respective areas of responsibility by providing the highest levels of proactive / remote support (technical and applications) to both internal and external Customers. Manage a team of 9 direct reports located in USA with potential additions in Canada, Mexico, SAS and/or Brazil Establish and operate Interventional suites as part of the Incident Management Process Define necessary resources (employees, location and IT) and support the organizational setup of the team Monitor, review and support Incident Management Process and other RSC and Global R&D processes Monitor and support targets and KPI's according to the modality guidelines Drive continued innovation and enhancement of service processes and tools. Support and drive the adoption of regional organization strategies (e.g. CDI, NPS etc.) Support team initiatives to maximize service operational efficiency and customer excellence Promote and support a Service Based Leadership Culture Develop highly motivated and committed IQ team members, both Clinical and Technical. Support personnel and professional development and lean management opportunities Ensure efficient and seamless cooperation with other product line(s) and with all business partners Ensure timely escalation of all product issues to appropriate parties This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Professional experience required in product- and service business. Product business experience necessary for understanding of customer issues and Service business experience in service delivery processes and application thereof in field type environments Solid understanding of service processes and their relations to other key sales and logistics processes and ability to drive the service business based on the supporting processes Project experience necessary since many activities are based on project-driven activities. Leadership experience is important. This experience includes leadership of direct reports and guiding / motivating non direct reports within a matrix organization for employees located in various locations Since this job includes all countries in an RSC's region with a wide range of different cultures and involves other world-regions, experience of working with different cultures and working in multi-cultural teams is important You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership Required skills to have for the success of this role 3-5 years of leadership experience Knowledge of both Country and Global processes Willing to travel up to 50% Location is in Cary, NC or REMOTE Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. #LI-EZ1 Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. 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