RWS is a world-leading provider of technology-enabled language, content management and intellectual property services. We help our clients to connect with and bring new ideas to people globally, by communicating business critical content at scale and enabling the protection and realisation of their innovations.

The Role

We are recruiting for an IP Renewals Payments Specialist who will be responsible for all aspects of renewal payments. Engages with patent offices, local suppliers, and clients.

Key Responsibilities

• Responsible for the timely planning and processing of all bulk payments directly with PTOs and local suppliers by following the payment order release dates established within the renewal operating system.
• Responsible for the timely planning and processing of all ad hoc payments directly with PTOs and local suppliers by following the payment order release dates established within the renewal operating system.
• Monitor and track all PTO and local supplier payment order confirmations within timelines set forth.
• Responsible for chasing PTOs and local suppliers for outstanding payment order confirmations within timelines set forth.
• Review and verify all confirmed payments as well as archive the respective statements.
• Ensure that “Payment Completion” is recorded for each renewal confirmed as per processes set forth.
• Maintain payment ledger and collaborate with Finance.
• Prepare monthly budget forecast for deposit account top-ups to be approved by Director of Renewals.
• Understand and maintain payment infrastructure with PTOs.
• Responsible for collecting and uploading Renewal Receipts to renewal operating system.
• Responsible for distribution of Renewal Receipts to clients.
• In charge of identification and clarification of any payment rejections and discrepancies. Collaborates with Service Account Manager to ensure customer is notified so appropriated actions can be taken.
• Stay up to date on official fee changes and renewal regulations.
• Ensure the highest level of care when working with client data.
• All other duties required to complete role to the highest standard.
• Ensure compliance with policies and procedures and take immediate action by reporting to your supervisor where risk is identified.

Experience & Skills

• A minimum of 5 years of experience as an IP renewal payment specialist in the IP industry or in a similar function required.
• High-level attention to detail and excellent command of numbers and calculations.
• Understanding urgency and escalation procedure.
• Good communication skills.
• Exceptional time management skills.
• Planning and organising.
• Capable of working both with and without supervision, individually and as part of a team

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Life at RWS

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

Diversity & Inclusion

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies

RWS does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.