Our Siemens repair experts analyze, repair, maintain and optimize your components on Siemens manufacturer level. Being the original equipment manufacturer, we also use the same high-quality standards as for the production process. Therefore, we only use Siemens original parts to get our customer repairs that meet original factory standards. Scope of Position Our dedicated support team provides technical assistance on motion control technology and drives, including SIMODRIVE, SINAMICS and SINUMERIK models. The service includes repair support as well as access to obsolete hardware and software components. This team has further responsibilities in assembling our Industrial PC for the North American market. A successful repair center manager will lead the overall operations of the repair processes, managing our site facility, and network with other SIEMENS repair centers. Position Overview This position is part of the Customer Services Business Unit of the Digital Industry Division of Siemens located in Lebanon, OH. The position will report to the Director of Technical Support Center within the Service Delivery Segment. Typical responsibilities as the repair center manager includes managing a complex repair for our drive products, the assembling of our industrial PCs to meet the customer configuration, managing and reporting the repair operational KPI’s, and overseeing operational improvements using a lean / six sigma approach. Example of improvement targets: Repair cycle times Reduced the number of Non-Conformance Failures Support the defining and implement repair sales initiatives to increase repair volume Managing costs expectations of the site with improvements in processes allowing the repair center to improve it cost position Working closely with the business segment and headquarters to implement global repair strategies to increase our shareholders values and improving our customer experiences. Additional competencies in using our digital delivery tools (remote, AR) and skills training using virtual reality tools. Responsibilities Implements repair standards and processes, and plans, directs, and coordinates all Repair center activities, for the assigned organization unit, including management of related administration and logistic workflow. Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools. Ensure that all reports, records, and other information required for the day to day running of the Repair Center are produced / maintained met. Responsible for repair operations. Plans and manages repair budgets. Defines and allocates resources. Identifies and implement improvements to repair operations and customer experience. Contributes to design, layout, realization and/or optimization technical infrastructure. Manages cooperation with external suppliers and maintenance service providers. Hiring, training, and managing customer service staff in best consumer service practices. Manages organization unit assigned and leads and/or coordinates dedicated management and staff. Required Knowledge/Skills, Education, and Experience In this section, please outline exactly what knowledge/skills, education, and experiences are required to be considered for this position. All of these may not be applicable to each position. BA or BS in Business Management or related equivalent experience. 10+ years’ experience managing a repair center or customer service center with an operations background. Knowledgeable in lean / six sigma techniques Demonstratable Leadership experience 10% travel required with the position Preferred Knowledge/Skills, Education, and Experience Additional skills in consideration are: Previous Repair Center Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving. Organization: Digital Industries Company: Siemens Industry, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.