This is the experienced level role serving as the front line for HR related client support. The employee performs a full range of customer service representative assignments and relying on precedence and established standard operating procedures to make decisions. Interacts with clients via telephone, email or web chat for intake of client inquiries and requests. Provides assistance to Recruiters, Administration, and Managers seeking to schedule interviews, review data, and identify qualified candidates for employment. No management responsibilities and no direct reports. Qualifications Secondary education (high school diploma or equivalent) or equivalent work experience preferred. Up to 2 years experience in a customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper. Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others. Strong PC skills, with working knowledge of Microsoft Office products. Bachelor's Degree in Business or Human Resources preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-Pennsylvania-Pittsburgh Internal Jobcode: 75041 Job: Human Resources Organization: HR Recruiting-HR16444 Requisition Number: 2117230