Reservation Agent
AccorKuwait cityUpdate time: December 25,2021
Job Description
Duties and Responsibilities
|
• Assist the Reservation Manager in all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved |
| • Assist Reservation Manager in maximizing room revenue, average room rate and occupancy percentage through efficient yield management. |
| • Ensure all guest’s requests are answered i.e. brochure requests, confirmations etc. |
| • Chase up on all unconfirmed individual and group bookings. |
| • Chase tour operators for deposits, confirmation of numbers etc. |
| • Constantly monitor availability and close out/open up to different rate codes. |
| • Be familiar with all rates. |
| • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. |
| • Make and confirm reservations. |
| • Make restaurant, transportation, or entertainment reservation, and arrange for tours. |
| • Order complimentary flowers or champagne for guests. |
| • Assist the Reservation Manager to operate an efficient reservations department ensuring highest occupancy is achieved. |
| • Ensure the completion of all reservations. |
| • Monitor websites for incoming reservations. |
| • Monitor daily availability and keep front office informed of best rates to sell. |
| • Operate wait list on busy days to ensure maximum occupancy |
| • Record turnaways on busy dates. |
| • Perform regular checks of future bookings. |
|
• Show prospective clients around the hotel. |
| • Assist with the compilation of daily/weekly/monthly/yearly statistical reports or any other reports as requested by the Reservation Manager. |
| • Date stamps, sort, and rack incoming mail and messages. |
| • Transmit and receives messages, using telephone or telephone switchboard. |
| • Keep records of room availability and guests' accounts, using the computer system. |
| • May be required to work on the Front Desk from time to time. |
| • When necessary to follow up out bookings and send apology if required. |
| • Perform miscellaneous job-related duties as assigned. |
Get email alerts for the latest"Reservation Agent jobs in Kuwait city"