Reservation Agent
AccorJakarta rayaUpdate time: January 10,2022
Job Description
Job Description
Work Experience
Benefits
- Respond to enquiries about hotel products and services by telephone and email according to standard guidelines
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
- Determine guest needs and quote the appropriate room and rate as per requirements
- Input booking information into the Reservation System
- Process amendments to reservations such as extensions, early departures, etc.
- Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
- Record special billing arrangements for groups and conventions
- Coordinate and communicate with all other departments to ensure a smooth operation
Work Experience
- Diploma education
- Has experience in a similar capacity or in the area of guest services/tele-marketing is advantage
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
Benefits
- You can work with multinational colleagues
- Be part of a global community of hospitality industry
- Opportunity to develop your career
- Bienvenue Card - offering
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