•Respond to enquiries about hotel products and services by telephone, and email according to standard guidelines

•Maintain a complete knowledge of all Hotel’s latest features, services & promotions so as to provide prompt and accurate responses to all enquiries on Hotel reservations.

•Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

•Diploma education

•Minimum 2 years experience in a similar capacity in a full service international hotel chain

•Excellent reading, writing and oral proficiency in English language

•Good communication skills

•Ability to work effectively and contribute in a team 

•Optimal employee experience and healthy working atmosphere

•An opportunity to develop your career at Accor

•Learning program provided by Accor including online and offline learning