Reservation Agent

At Raffles Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide will make our guests feel values and reflect the exceptional experience to come. The Reservation Agent handles reservations enquiries and employ sales techniques in order to secure and process reservations for guest accommodations, maximizing hotel room rates and occupancy using effective up selling and suggestive selling methods. Responds to communications from guests, travel agents, and referral networks concerning reservations and to include group reservations received. Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

What you will be doing:

• Ensure the well-organized process of reservation by email, telephone, central reservation systems referral or from the sales office, other hotel departments, and travel agents;
• Update reservations ensuring a flawless check in and check out process;
• Prepare letters of confirmation;
• Process cancellations and modifications in timely manner;
• Process and monitor advance deposits/prepayment on reservations;
• Communicate and verify information regarding reservations to the appropriate party.
• Maximize room revenue through the conversion of telephone calls into sales;
• Utilize effective upselling techniques;
• Understand and take reservations to support the revenue management strategies employed by the Sales & Marketing leader in the hotel.
• Consistently offer professional, friendly and engaging service;
• Be fluent on all hotel products and services;
• Assist guests regarding hotel facilities in an informative and helpful way;
• Handle customer queries and complaints relating to Rooms Reservations.

Your experience and skills include:

• 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience. 
• Experience in Ultra Luxury Hotel or Resort is preferred
• Exceptional communication skills in English, verbally or written, other languages are great advantage
• Organized, highly motivated and driven to succeed
• Able to work under pressure both individually and with the team
• Attention to details and confidence in guest interaction

About Raffles Bali:

Raffles Bali is an oasis of emotional wellbeing inspired by a spirit of generosity, inviting you to rediscover the person in front of you – your loved one, or yourself. Through private experiences in luxurious tropical villas and secluded spaces in natural, harmonious environment, through personalized wellness journeys of relaxation, rejuvenation, and mindfulness, seeking to reinvigorate your mind, body and spirit and through enchanting Balinese cultural journeys curated to awaken meaningful experiences, inspiring you to a deeper understanding of culture, of priorities, and of self.

Located in Jimbaran, southeast part of Bali, the resort is perched on a hill offering unparalleled views of the ocean with direct access to the beach. The generosity of space in every Villa, the magnificent views over the Jimbaran bay sunsets and fast access to the airport (25 mins) makes Raffles Bali your preferred destination. 

Raffles Bali offers 32 generous in space villas with unobstructed ocean views to enjoy the sunset of jimbaran and biggest pools in each villa. There will be 29 one-bedroom villas, 2 two-bedroom villas, and a presidential Villa. The other facilities will comprise of 2 restaurants, 2 Bars and a Raffles SPA.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS