Reservations Agent Responsibilities

·       To make room reservation for guest and especially quarantine guest for this moment. Must well verse with all quarantine SOP.

·       Ensure information provided to guests is accurate and individualized

·       Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

·       Ensure smooth shift changes with proper pass-on to the next shift

·       Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

·       Maintain complete knowledge of all hotel, quarantine package, and hotel services/features to promote its products and services

·       Coordinate and communicate with all other departments to ensure a smooth operation

Other Responsibilities

·       Be aware of the hotel fire & life safety/emergency procedures

·       Attend all briefings, meetings and trainings as assigned by management

·       Maintain a high standard of personal appearance and hygiene at all times

·       Perform other reasonable duties assigned by the assigned by the Management

Knowledge and Experience

·       Diploma education

·       Minimum 2 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing

·       Excellent reading, writing and oral proficiency in English language

·       Proficient in Opera, MS Excel, Word, & PowerPoint

Competencies

·       Good communication and customer contact skills

·       Service oriented with an eye for details

·       Ability to work well in stressful & high-pressure situations

·       A team player & builder

·       A motivator & self-starter

·       Well-presented and professionally groomed at all times