Main Purpose of the Job

Optimise Hotel occupancy, average rate and yield, successfully converting all reservation enquiries into materialised bookings and taking responsibility to attain the highest possible occupancy and average rate.

Key Duties

• Reporting to Front Office Manager of the hotel, in her absence to the Duty Manager.
• Promptly answer all requests for reservations and record them accurately
• Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control
• Check no shows from previous day and give details to Duty Manager for processing and follow up
• Create group masters and update group information as it is received eg. Rooming list, arrival, meals, follow up on information if not received.  Liaise with other departments to ensure group requirements and special requests are actioned
• Deliver and achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.