·        Having knowledge of entire Reservation Procedure according to International Hotel manual system.

·        Responsible for Hotel and Local Reservations and Reservation - Links to Grand Mercure Jakarta Kemayoran.

·        Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.

·        Allocate daily tasks to Reservations staff .

·        Review reservation booked daily.

·        Review arrival report daily.

·        Responsible for preparation of occupancy forecast.

·        Responsible for training staff.

·        Responsible for implementation of policies and procedures.

·        Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

·        Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.

·        Identify Top Producing Accounts ensure proper recognition by Reservation staff

·        Responsible for various Production reports and supply to each department concerned.

·        Monitoring Telephone Manner and general performance of reservations staff daily.

·        Ensure special handling of repeats guest and very VIP guest.

·        Review room blocking for Long Stay. Suites and special group request.

·        Supervising of Group Reservations.

·        Maintain cordial relations with commercial clients.

·        Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

·        Responsible for work schedule

·        Responsible for maintaining a Neat and Orderly position at all times.