Reservations Manager

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Reservations Manager will inspire your team to be brand ambassadors, while your organization and communication will ensure that all reservations reflect our guests’ preferences – and anticipate their needs.

Summary of Responsibilities: 

Reporting to the Director of Revenue, responsibilities and essential job functions include but are not limited to the following: 
•    Consistently offer professional, friendly and engaging service
•    Lead and manage all aspects of the Reservations department and ensure all service standards are followed
•    Manage and coordinate all group and individual reservations
•    Maintain close liaison with the Sales, Conference, and Accounting teams
•    Produce daily, weekly, monthly and quarterly reports as required
•    Attend pre-convention meetings and revenue management meetings as required
•    Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
•    Conduct regularly scheduled departmental meeting
•    Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
•    Balance operational, administrative and Colleague needs
•    Assist guests regarding hotel facilities in an informative and helpful way
•    Follow department policies, procedures and service standards
•    Follow all safety policies 
•    Other duties as assigned

Qualifications:

•    Previous leadership experience in a similar role required
•    Previous experience with a Property Management system required
•    Computer literate in Microsoft Window applications required
•    University/College degree in a related discipline preferred
•    Strong interpersonal and problem solving abilities
•    Highly responsible & reliable
•    Ability to work well under pressure in a fast paced environment
•    Ability to work cohesively as part of a team
•    Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: 

Must provide proof of eligibility to work in the United States. 

Vaccination Policy:

To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, the Claremont Club & Spa has implemented a COVID-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Oppourtunity Employer EOE M/F/V/D