Supervising General Job Performance of reservation department implementing of policies and procedures under the guideline, training, responsible and perform any other duties might be requested by Front Office Manager or Room Division Manager, Sales and Marketing Department. Ensures smooth and efficient operations in the department through prompt, effective, and proper reservations service to achieve maximum room revenue to meet or exceed the revenue target.

What you will be doing:

·        Knowledgeable of the entire Reservation Procedure according to the Hotel system.

·        Develop and implements reservation SOP

·        Being able to skillfully use and train team about reservation systems (Tars and Opera)

·        Monitor and support team performance to achieve high work productivity.

·        Coordinate and communicate with all other departments to ensure a smooth operation.

·      Assist in coordinating of new rate offers including rate building, determining operational flows, communicating offers to the hotel

community, and deficiency testing.

·        Manage all guest issues and ensure the response to all inquiries, and recommend ways to increase revenue.

·        Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge.

·        Preparing daily, weekly, monthly reports and other reports requested by management.

·        Collaborate with S&M, HK and FO teams to manage room inventory correctly.

·        Oversee all reservation related tasks.

·        Report all reservation issues to Director of Sales.

·        Working with Accor distribution team to make sure rate loading is correct for all segments.

·        Identify Top Producing Accounts to ensure proper recognition by Reservation staff.

•     Minimum 3 years experience as a Reservation supervisor or Assistant Manager.

•     Bachelor degree in Hospitality, Tourism Management or equivalent degree.

•     Additional certification(s) in Hotel and Hospitality will be an advantage.

•     Proficient English language (Speaking, Writing, Listening, and Reading).

•     Proficient computer skills (Microsoft Office, Email, Outlook, etc.).

•     Able to work in flexible schedule and long periods of time.

•     A positive attitude, service-oriented, and ability to work well under pressure.

•     Be active, attentive and creative. 

•    What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS