Reservation Supervisor
AccorKuwait cityUpdate time: November 17,2021
Job Description
Duties and Responsibilities
• Responsible for all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved.
• Communicate with front office, sales team, and senior management.
| • Operate an efficient reservations department to ensure highest occupancy is achieved. |
| • Yield rates to ensure highest possible rates are achieved. |
| • Responsible for all individual, corporate, fit and Group bookings. |
| • Negotiate rates with guests, companies and travel agents as required. |
| • Ensure the completion of all reservations. |
| • In charged of all room enquiries, bookings, administration, deposits, payments and follow ups. |
| • Monitor websites for incoming reservations. |
| • Monitor future availability in order to set-up rates to be sold on intranet, on websites and open/close availability as required. |
| • Monitor daily availability and keep front office informed of best rates to sell. |
| • Operate wait list on busy days to ensure maximum occupancy |
| • Record turnaways on busy dates. |
| • Follow up charges on no show bookings. |
| • Show prospective clients around the hotel. |
|
• Perform miscellaneous job-related duties as assigned. • Be aware of and share all knowledge of competitor activity with Deputy Manager i/c RDV, Rates Manager and Sales Coordinator and Sales Manager. |
| • Liaise with Sales& Marketing department in the setting up of yearly rates and to be aware of monthly/yearly targets. |
| • Ensure all emails are replied to on a daily basis. |
| • When necessary to follow up out bookings and send apology if required. |
| • Perform regular checks of future bookings. |
| • Provide any reports required by the General Manager / Deputy Manager / Sales Manager. |
| • Attend relevant promotional/PR events when required. |
| • Brief all Head of Departments of business on the books on a daily basis. |
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